One of the huge changes in today’s employment structure is the rapidly growing number of workers engaged in casual and precarious work within the so-called ‘gig economy’, a term applied increasingly in differentiated circumstances worldwide but also specifically to those who depend for their pay on insecure working arrangements which provide no benefits or protection: no holiday, sick pay, parental leave, pension rights or guarantee of job security. Millions of workers, from pizza deliverers and call centre operators to those engaged in limited forms of self-employment in traditional companies or outsourced public services find themselves without unions or other organisations to protect them from routine exploitation, the pressure of loss of work, or the proliferation of surveillance and control. But battles and strategies to unionise, organise and resist both physical and mental isolation and the ever-looming threat of work degradation in a global economy has grown and developed. Jamie Woodcock, is a senior lecturer at the Open University, where his research has focused on digital labour, the gig economy, and resistance, and he is currently involved in the Fairwork Foundation, a project about online labour platforms. He worked undercover in a call centre to gather insights into the everyday experiences of call centre workers, and this experience informed his book Working the Phones: Control and Resistance in Call Centres, published in 2016. His latest book, The Gig Economy: A Critical Introduction provides an overview of the whole issue, and outlines four strategies that can produce a fairer platform economy that works for everyone.
3rd February 2020